How to Return and Exchange from CineStore?

If you have an item you would like to return or exchange please follow these steps.

Please remember. You must return your item in the same condition in which you received it. New, unused and complete. Tags and Display packaging must not be removed or damaged. If the item does not meet these conditions your return will be rejected. The returning to you of rejected returns will be charged as per our normal shipping rates.

We do not currently offer direct exchanges. If you require an alternative size/colour etc you will need to place a new order and return the unwanted item as per the instructions bellow.

  1. Email team@cinestore.co.uk with your order number and what you would like to return.
  2. Please pack your return in a way that the item is protected.
  3. Address on the package. Returns, CineStore, 126 Cornwall Street South, Glasgow, G41 1AF
  4. You must send your item so that it arrives within 14 days.
  5. We do not cover return postage costs for unwanted items.
  6. Please obtain proof of postage or tracking when handing your item over to the carrier and retain this. We are not responsible if the return item fails to reach us.
  7. A refund will be issued within 5 days of us receiving the return and after inspection.
  8. Place an order for the appropriate alternative on our website.

If you have any question please get in touch team@cinestore.co.uk