Delivery and Refund policies

 

DELIVERY

Orders usually ship the same working day if placed before 13:00. Orders placed after this time will usually ship the next working day. We only ship during our normal office hours: Monday to Friday 0900-1700. We do not ship on public/national holidays or weekends.

If you want to place an order after 13:00, and it is urgent, please get in touch to see how we can assist. You can find the details on the Contact Us page.

We offer various shipping options dependant on the weight and urgency of your order. Our site will offer you the best services available.

Service

Details

Price (ex vat)

Economy Shipping

(2nd Class Royal Mail)

Normally 2-3 Days, Orders under 350g

£3.00

Royal Mail Tracked 48

Orders up 2Kg – Tracking, Text & Email notifications** - Normally 2-3 Working Days.

£3.70

Royal Mail Tracked 24

Orders up 2Kg – Tracking, Text & Email notifications** - Normally 1 Working Day.

£4.70

Courier – Next Working Day (Mainland UK)

Up to 1Kg*** - £6.00

Up to 5Kg*** - £7.50

Up to 20Kg - £9.00

20Kg+ - £12.00

Courier – 2-3 Day – Northern Ireland

Up to 1Kg*** - £15.00

Up to 5Kg*** - £16.50

Up to 10Kg - £23.00

10Kg+ - £25.00

DHL Express

This is calculated automatically and will display during checkout the estimated shipping time and the cost. Shipments including Aerosols or over including items over 120cm long are not permitted.

 *No Aerosols or Large Items. **Tracking notifications only available if you provide email and/or mobile number. ***No Large items.

All delivery time scales are an estimates and are not guaranteed.

Same Day Delivery – If you require something urgently we can arrange a dedicated vehicle for you. This service can normally deliver to any UK location you are shooting at. If you would like a quick estimate, we need the nearest postcode and an approximate idea of what you require. If you would then like to move forward we can provide a formal quote, including the service level the courier can provide. Please Contact Us to discuss.

International Deliveries & Orders – We can facilitate international deliveries and orders, however this cannot currently be done via our web shop. Please Contact Us to discuss.

Postcode Restrictions: Unfortunately some postcodes are excluded from our services or will have extended shipping times. These include postcodes: GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44 and ZE2-ZE3. This list is not extensive. If you require confirmation of our restrictions before ordering please Contact Us.

Custom Products: Orders that contain custom products such as personalised Clapperboards will have an extended lead time for your custom product to be produced.

Aerosols – These cannot be sent via Royal Mail or Airmail. This is law and is outside our control. Having an aerosol in your cart will limit the shipping options available.

Our full Terms & Conditions can be found HERE

REFUND POLICY

This policy is applicable if you buy online, via email/telephone and in store. However, if you purchase the goods instore they must be returned in store, we will not cover any shipping costs in this case. For all returns, you must contact us first to inform us that you wish to return the goods.

Exempt from this policy are goods that have been Personalised

For all returns: The product must be unused and in its original state and packaging. Additionally, you must be able to provide proof of purchase. If you do not meet these criteria we cannot make a refund.

Please do not send your purchase back to the manufacturer.

For consumers: You can return your order within 14 days from when it is delivered. You must make us aware if you are doing so.

You will be given a full refund including shipping costs within 5 days of the goods being returned to us.

Beyond this 14 day period, up to a maximum of 30 days, you may be able to return your order at our discretion. You will not be refunded shipping costs and you will have to pay a 10% restocking fee.

For Businesses: You can return the goods within a 14 day period. You must make us aware if you are doing so. We will refund the full amount minus a 10% restocking fee and any shipping costs. 

Beyond this 14 day period up to a maximum of 30 days, you may be able to return your order at our discretion. You will not be refunded shipping costs and you will have to pay a 10% restocking fee.

Please see our full Terms and Conditions

Should any of this be unclear please Contact Us for clarification.

These policies were set on 30th Oct 2017. We may, from time to time, review and change our policies: We advise that you familiarise yourself with the current policy before placing an order.