Delivery and Returns

DELIVERY

Orders usually ship the same working day if placed before 13:00. Orders placed after this time will usually ship the next working day. We only ship during our normal office hours: Monday to Friday 0900-1700. We do not ship on public/national holidays or weekends.

If you place an order after 13:00, and it is urgent, please get in touch to see how we can assist. You can find the details on the Contact Us page.

We offer various shipping options dependant on the weight and urgency of your order. Our site will offer you the best services available.

Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

Service

Details

Price 

(ex vat)

Economy Shipping

(2nd Class Royal Mail)

Normally 2-3 Days, Orders under 200g

£3.00

Royal Mail Tracked 48

Orders up to 5Kg – Tracking, Text & Email notifications** - Normally 2-3 Working Days.

£3.90

Royal Mail Tracked 24

Orders up to 5Kg – Tracking, Text & Email notifications** - Normally 1 Working Day.

£4.90

Courier – Next Working Day (Mainland UK)

Normally next Working Day 

Up to 1Kg*** - £6.00

Up to 5Kg*** - £7.50

Up to 20Kg - £9.00

20Kg+ - £12.00

*Saturday Service available for additional charge, Pre 1300 order time on Friday still applies.

Courier – 2-3 Day – Northern Ireland

Up to 1Kg*** - £16.00

Up to 5Kg*** - £18.50

Up to 10Kg - £25.00

10Kg+ - £28.00

Large Items (umbrellas etc) - £27- £30

 *No Aerosols or Large Items. **Tracking notifications only available if you provide email and/or mobile number. ***No Large items.

 

Same Day Delivery – If you require something urgently we can arrange a dedicated vehicle for you. This service can normally deliver to any UK location you are shooting at. If you would like a quick estimate, we need the nearest postcode and a list of what you require. If you would then like to move forward we can provide a formal quote, including the service level the courier can provide. Please Contact Us to discuss.

 

International Deliveries & Orders – We can facilitate international deliveries and orders, however this cannot currently be done via our web shop. Please Contact Us to discuss.

 

Postcode Restrictions: Unfortunately some postcodes are excluded from our services or will have extended shipping times. These include postcodes: GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44 and ZE2-ZE3. This list is not extensive. If you require confirmation of our restrictions before ordering please Contact Us.

Custom Products: Orders that contain custom products such as personalised Clapperboards will have an extended lead time for your custom product to be produced.

Aerosols – These cannot be sent via Royal Mail or Airmail. This is law and is outside our control. Having an aerosol in your cart will limit the shipping options available.

Our full Terms & Conditions can be found HERE

 

RETURNS

This policy is applicable if you buy via the CineStore website, via email/telephone and in store. However, if you purchase the goods in-store they must be returned in store. For all returns, you must contact us first to inform us that you wish to return the goods.

Exempt from this policy are goods that have been Personalised which can only  be returned if defective.

To be eligible for a return, the product must be unused, in its original state and retail packaging. Additionally, you must be able to provide proof of purchase. If you do not meet these criteria we cannot make a refund.

 

For consumers: You have the right to cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you receives the goods purchased. Additionally, we offer an extended returns window where you can return your order within 30 days from when it is delivered. You must make us aware if you are doing so in writing prior to the return. We will refund your delivery costs only for returns that meet the initial 14 days return window.

Note that you must send back the goods by following the instructions provided by CineStore no later than 14 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods.

If you meet all the return criteria, you will be given a refund within 5 working days of the goods being returned to us.

 

Extended Christmas Returns 2020 Policy: Orders delivered between October 1 and December 31 (inclusive) be returnable until January 31, 2021. Our returns policy will revert to the standard 30-day period for items delivered after 31 December, 2020.

 

For Businesses: At our discretion, you may be able to return the goods within a 30 day period. You must request this in writing/email. If we allow the return, we will refund the full amount minus a 5% restocking fee and any shipping costs.

Please see our full Terms and Conditions

Should any of this be unclear please Contact Us for clarification.

These policies were set on 13/11/2020. We may, from time to time, review and change our policies: We advise that you familiarise yourself with the current policy before placing an order.